"Forgot Password" Means "Forget Password"

Because my dad wanted to watch back episodes of Franklin & Bash online, which our cable provider allows us to do, provided you authenticate your account with your bundled email login and password, he nuked his 20 year old email password by confusing it with his Netflix password. This is the same Netflix password, incidentally, he has never had to type in anywhere himself, since I set up Netflix on his TV and his web browser, yet this is what he thinks he has to type in when a cable network's online presence wants to confirm his cable/phone/internet credentials.

After he wasted half an hour on tech support, but before I knew my email address was getting all the account change notices, which I set up, so he would never have to change or worry about the internet account online, and just pay his paper bill like he's used to, I found him still on the phone, on hold, and told him to tell the guy on the phone goodbye, and his son would have him up and running in two minutes.

Two minutes later, 1 minute of which was wasted because my dad somehow thought it unnecessary to tell me the temporary password locked into his account by the tech support guy, he was able to access his email again. That is when I explained to him, Never Click Forgot Password because that means you will never use your old password again. "Forgot Password?" means "Forget Password," 'cuz that old password is gonzo. So thanks Franklin & Bash (why dad, why?) for erasing a twenty year old bit of my father's online identity.

Oh, and to make things even worse, I couldn't even replicate what got him running down the rabbit hole chasing a forgotten password. I went to TNT, I clicked on Franklin & Bash, a pop-over asked me to click on my cable provider, a splash screen asked me "to federate" the U-Verse account, and then I was watching a full episode *shudder*. My guess is that he didn't have an active session cookie with his AT&T credentials, even though that is his homepage and he can't avoid it. Whatever. Then I spent 10 minutes using aural memory techniques to drill the new password into my dad's head. Why? Because, obviously, my dad doesn't like to read anything on a web page except to find the OK button to click it, otherwise he would have known what to expect from reading all the prompts after he clicked "Forgot Password?".